Contact / Support

Especially if requesting help here, please be as descriptive and thorough as possible. The more detail you provide, the fewer questions we have to ask, and the faster we can help. Please note we are based near the California/Nevada border (PST) and are at the desk Monday through Friday, excepting major holidays.

Your name(Required)

Your email(Required)

What's this about?(Required)

Pre-sale question

License key question

Feature request

Technical support

Refund request

To fetch your license key or check its status, log into https://giftwrapper.app/account

Activate your plugin by navigating to WooCommerce > Settings > Gift Wrapper > License.

Once you are on the license settings page:

Enter your license key
Click to Activate the license

Is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 40% off, just enter your existing license key during checkout for the discount.

Still having trouble? Please let us know.

Paid plugin users get priority email support. If you have questions about the free version of this plugin, please do not email. Instead, go to wordpress.org/plugins/woocommerce-gift-wrapper and create a support topic if you don't find your answer in previous topic replies.

Your plugin license key(Required)

Little Package provides support to customers with active license keys. To find yours, log into your account at www.giftwrapper.app/account

If you are using the free version of Gift Wrapper and do not have a license key, please head over to wordpress.org to submit your comments. We do not provide support for free plugins by email.

Stated Gift Wrapper Plus features are supported and all bugs are addressed. However, we do not offer free customization, development or coding tips on how to change core function of Gift Wrapper Plus. If a feature is requested frequently, it may be built into core, but building your feature, especially if it is specific and unique, may require use of a third-party developer. Codeable and Wordpress Jobs can help you to customize existing plugins to suit your unique needs.

Your message(Required)

Thank you for asking all your questions before buying.

Technical Support

Please make sure to review the documentation before continuing. You might find the answer to your question there.

PHP Version(Required)

WooCommerce requires PHP version 7.0 or newer, and so does Gift Wrapper.

Wordpress Version(Required)

Gift Wrapper Plus requires Wordpress version 4.9 or newer.

WooCommerce Version(Required)

Gift Wrapper requires WooCommerce version 4.0 or newer.

Gift Wrapper Version(Required)

Make sure you are using the most recent version of Gift Wrapper.

Wordpress Theme Name(Required)

If your theme isn't free online, please attach a ZIP copy below, or we can not troubleshoot your theme for you.

URL showing problem

Please provide a URL where we can see the problem. Being able to see the problem will make a solution quicker and easier. Thank you.

What happened?(Required)

Did something go wrong? Does something seem broken? To get the fastest technical support, please be as detailed as possible.

What did you expect to happen?(Required)

What would make it better? How should it go?

Steps to reproduce the problem(Required)

Please describe steps to reproduce the issue you're having. If you have any hunches, please share them. Help us to get where you are at. If we can recreate the problem, we can fix it.

What have you already tried?(Required)

Please describe any efforts you've made to troubleshoot on your own. If you have not yet done basic Wordpress troubleshooting for this issue, please 1) test with a default Wordpress theme (twentytwenty, twentytwentyone) and 2) disable all plugins other than WooCommerce and Gift Wrapper Plus to see if the problem still exists. If the problem still exists with a different theme, and with no other plugins to conflict with, we need to know!

I have completed basic Wordpress plugin troubleshooting(Required)

Yes

This means temporarily deactivating all plugins except WooCommerce and Gift Wrapper, and perhaps reverting to a simple WP theme like twentytwentytwo, to see if things work again. If things work with this simple set up, or even if they don't, you're on your way to finding the culprit of the problem. Tell us what you found in the fields above. Learn more about how to fix many plugin problems yourself, easily. If you check "No", we might ask you, "why not?" 😛

Core WP theme files

Accepted file types: zip, Max. file size: 30 MB.

If your Wordpress theme is not available free-of-charge on the Internet, please share your theme files (ZIP). Otherwise, please suggest above a URL where we can download it if necessary.

WooCommerce System Status

Please share a WooCommerce System Status report (either cut & paste here or upload below). It can be found in your Wordpress backend under Woocommerce -> Status -> System Status. This will help us sort out a solution much more quickly.

System Status (copy & paste here)

Refund request

Reason for refund(Required)

We are here to make our plugin the best Gift Wrapping plugin out there, so please tell us what's missing or what didn't work for you.

Thank you for your time

We look forward to chatting with you!

Phone

This field is for validation purposes and should be left unchanged.

Contact / Support

Technical Support

WooCommerce System Status

Refund request

Thank you for your time

More information

The Free Version

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