Especially if requesting help here, please be as descriptive and thorough as possible. The more detail you provide, the fewer questions we have to ask, and the faster we can help. Please note we are based near the California/Nevada border (PST) and are at the desk Monday through Friday, excepting major holidays.
Thank you for asking all your questions before buying.
Please describe steps to reproduce the issue you're having. If you have any hunches, please share them. Help us to get where you are at. If we can recreate the problem, we can fix it.
Please describe any efforts you've made to troubleshoot on your own. If you have not yet done basic Wordpress troubleshooting for this issue, please 1) test with a default Wordpress theme (twentytwenty, twentytwentyone) and 2) disable all plugins other than WooCommerce and Gift Wrapper Plus to see if the problem still exists. If the problem still exists with a different theme, and with no other plugins to conflict with, we need to know!
If your Wordpress theme is not available free-of-charge on the Internet, please share your theme files (ZIP). Otherwise, please suggest above a URL where we can download it if necessary.